INFY MUSIC GROUP

Privacy Policy

Effective date: November 9, 2026
Last updated: November 9, 2026

This Privacy Policy explains how Infy Music Group (“Infy,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal data when you access our website or applications, or use our products and services (collectively, the “Services”).

This Policy applies to users in Vietnam. Where applicable law requires your consent, we will notify you about the processing and obtain your consent before carrying it out. Your continued use of the Services does not, by itself, replace consent required by law.

1. Personal Data We May Collect

Depending on the Services you use, Infy may collect:

  • Identity and contact information: your name, display name, email address, telephone number, contact address, and account details.
  • Account and transaction information: login information, subscription or service plan, and transaction history.
  • Content and information you provide: messages, support requests, feedback, survey responses, and content you upload or submit through the Services.
  • Usage and device information: IP address, device and browser type, operating system, access times, pages or features used, activity logs, and data collected through cookies or similar technologies.
  • Other information: information you choose to provide or information needed to use a specific feature. We will provide a separate notice if a feature requires us to process data outside the categories listed above.

Infy does not ask you to provide sensitive personal data unless it is necessary for a specific purpose and there is an appropriate legal basis for processing it.

2. Purposes and Legal Basis for Processing

Infy processes personal data to the extent necessary to:

  • create and manage your account and provide the Services you request;
  • manage service plans and transaction history, provide customer support, and send service-related notices;
  • maintain security and detect or address fraud, misuse, and technical issues;
  • operate, maintain, and improve the Services;
  • send marketing communications where you have consented or applicable law permits;
  • perform contractual and legal obligations; and
  • respond to related requests, complaints, or disputes.

Before processing your personal data, we will provide information required by applicable law, including the purposes and methods of processing, the types of data involved, relevant parties, processing period, and potential risks. If the purpose of processing materially changes, we will notify you and obtain consent where required.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to operate the site, remember your preferences, and understand how visitors use it. You can manage cookies through your browser settings. Disabling some cookies may affect the operation of certain features.

4. Sharing Personal Data

Infy shares personal data only when necessary and consistent with the purposes described in this Policy. Recipients may include:

  • authorized employees or affiliated entities that need the data to perform their work;
  • service providers that support our operations, such as hosting, email delivery, technical analytics, or customer support providers;
  • government authorities or other parties where required by law, in response to a lawful request, or to protect the rights and safety of users, Infy, or others;
  • a recipient involved in a restructuring, transfer, or other business transaction, to the extent permitted by law; and
  • other parties where you have consented or requested the sharing.

5. Data Retention and International Transfers

We retain personal data for as long as necessary for the purposes described in this Policy, to perform contracts, resolve disputes, and meet legal obligations. The applicable retention period depends on the type of data and the purpose for which it is processed.

If personal data is transferred to or processed in a country outside Vietnam, Infy will comply with applicable requirements for cross-border transfers of personal data and provide you with information required by law.

6. Data Security

Infy applies appropriate organizational and technical measures to protect personal data from unauthorized access, use, disclosure, alteration, or destruction. No method of transmitting or storing data can be guaranteed to be completely secure.

If a personal data incident occurs, Infy will respond and notify relevant authorities, organizations, or individuals as required by law.

7. Your Rights

Subject to applicable law, you may have the right to:

  • be informed about the processing of your personal data;
  • consent to, refuse, or withdraw consent where processing is based on consent;
  • access, review, correct, or request correction of your data;
  • request that your data be provided, deleted, or processing restricted where permitted by law;
  • object to processing where permitted by law; and
  • submit a complaint, report, or lawsuit, or seek compensation in accordance with applicable law.

Some requests may be limited where Infy is required to retain or process data to comply with law, perform a contract, or protect legitimate rights and interests. Infy will respond to requests within the timeframes and according to the procedures required by law.

To exercise your rights, contact us at info@infymusic.com. We may request reasonable information to verify your identity and clarify the scope of your request.

8. Children

If you are below the age at which you may consent independently under applicable law, you may use the Services only with the consent or supervision of a parent or legal guardian. If you believe that a child’s personal data has been collected improperly, please contact us so we can review and address the matter.

9. Marketing Communications

Infy sends direct marketing communications only where there is an appropriate legal basis. You may opt out by following the instructions in the communication or contacting us at info@infymusic.com.

Opting out of marketing does not affect necessary communications about the Services, transactions, account security, or legal obligations.

10. Third-Party Links

The Services may contain links to third-party websites or services. This Policy does not cover how those third parties process personal data. Please review their privacy policies before providing them with information.

11. Changes to This Policy

Infy may update this Policy to reflect changes to the Services, our data processing practices, or applicable law. The updated version will be posted with its revision date. If an update requires new consent, we will obtain it as required by law.

12. Contact Information

Organization: Infy Music Group
Privacy contact: info@infymusic.com
Company address: Currently being updated
Website/Service address: Currently being updated